Terms & Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Out Of Stock Items
Occasionally we may decide to destock certain items. However, if a customer wishes to place an order for such items, they must sign an agreement to put down a 20% deposit of the order total. We then order the items in and the buyer pays the remaining balance on arrival of the goods. This must then be paid within 14 days.
Failure of payment for the remaining balance will result in RENZA PRODUCTS LIMITED retaining the deposit.
Upon receipt of order, if the package is visibly damaged on arrival, you must mark ‘box damaged’ on the courier’s delivery record before thoroughly inspecting the contents yourself. Damages must be notified to Renza Wholesale within 24 hours of receipt in order to obtain a credit or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.
Upon receipt of order, please thoroughly inspect the contents of all packages. Shortages must be notified to Renza Wholesale within 48 hours of receipt in order to obtain a credit or replacement. No claims for shortages will be considered after this period.
If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original condition and original packaging.
In these circumstances, a carriage and restocking charge of up to 20% of the value of the items being returned will be deducted from the credit for the returned goods.
Goods returned to our warehouse without being authorised may be refused and returned to you.
Cancellation of Orders
A minimum fee of 10% (of total order value) will be charged on all orders cancelled with RENZA PRODUCTS LIMITED. This could increase up to 30% depending on the status of the order and whether the goods have to be returned to the manufacturer. Also please note additional delivery charges may be incurred for goods to be collected and returned to Renza Wholesale.
Law and jurisdiction
These terms and conditions are governed by UK law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of the United Kingdom.