Orders of £200 and over qualify for Free UK mainland shipping. A standard flat rate of £10 will be charged for orders with a value of less than this amount.
Deliveries outside of UK mainland, including the Scottish Highlands, Channel Islands, Northern Ireland and Isle of Man will be subject to an additional carriage charge. Please contact our sales team for further information.
UK orders are usually delivered within 3 days and customers are provided with full tracking information. Orders destined for areas overseas will arrive within 7 days and will be subject to customs duties. Orders shipped to EU countries will also be subject to import VAT according to your country’s tax system.
Upon receipt of order, if the package is visibly damaged on arrival, you must mark ‘box damaged’ on the courier’s delivery record before thoroughly inspecting the contents yourself. Damages must be notified to Renza Wholesale within 24 hours of receipt in order to obtain a credit or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.
For more information about our Returns policies, please visit our Returns page.