FAQ

Our FAQ section has a tonne of information about products, shipping, returns, pricing, minimum order amounts and more!

Please contact us if you need any further assistance. 

Top FAQ

UK orders are processed and shipped within 1 working day and are delivered within 3 working days, depending on your location. For example, orders destined for remote areas will take longer than orders travelling to major cities. 

We ship to all locations globally, there are no restrictions. However, international orders are subject to higher shipping costs, import duty, customs charges etc. For  cost examples, please refer to our shipping page

We don’t have an MOQ, customers can purchase as much stock as they want. However, our unbranded sunglasses come as packs of 12 and customers must purchase accordingly. Also, you must be a business to purchase stock from our website. 

Currently we can supply the amounts shown on our product pages. For customers wanting larger supply amounts, you may contact us via email or phone and discuss things further. 

Who we ship orders with depends on your destination country. Some of the trusted couriers we ship with include Royal Mail, DPD, Yodel and DHL. Most UK orders are shipped via Royal Mail and Yodel, whereas international orders will arrive via DHL or UPS.

Currently we are not VAT registered so all prices displayed will not include this. All relevant charges will appear in your shopping cart prior to ordering. 

No, you do not need to be VAT registered. As long as you’re a business ie. registered company or sole trader we can supply you. 

Shipping FAQ

We use several couriers to ship customer orders. Which courier we use for your order depends on your location. Example, UK orders will arrive by Yodel or Royal Mail. Orders outside the UK will arrive via other couriers such as UPS and DHL.

We ship to all countries and locations. As long as you provide us with correct and complete address and business information, we can deliver your order. Please bear in mind shipping charges vary per destination country.

Once fully processed, UK orders arrive within 3 business days. International orders usually take up to 7 working days to arrive and are subject to import duty, customs charges etc. 

Generally there are no extra charges for shipping to these areas. However, for an accurate quote we must be provided with exact order amounts and address details.

Currently we do not offer a drop shipping service. This is however a plan for the future and customers will be notified when it goes ahead.

Product FAQ

We can supply the displayed amounts on our product pages. If you wish to place high amounts, you may contact our sales line to discuss an arrangement.

The prices reflect the quality and design of the products. Our website showcases our Budget, Mid Range and Premium collections. Premium sunglasses are produced using the highest quality materials and are fitted with the best lenses. This is compared to our Budget selection, which includes our cheapest glasses designed for the bargain savvy customer. View our Mid Range selection for better quality products than our Budget range.

The majority of our products come from manufacturing countries including Turkey, China and India. We also source products from Italy and France. 

Yes, every product shown on our website comes with a barcode. You may find this information displayed on our product pages. 

All sunglasses frames are produced using polycarbonate or metal and the lenses are usually made from acrylic. Our more expensive products are made using higher quality materials and some glasses are fitted with polarised lenses.

Unfortunately, we currently do not have a steady supply of branded sunglasses. Product lines change frequently which means we occasionally cannot supply them. When branded products are in stock, we notify all customers of the relevant brands and amounts. These brands include Ray Ban, Carrera, Oakley, Gucci and Tommy Hilfiger.

Order FAQ

Yes you may cancel your order, however a minimum fee of 10% (of total order value) will be charged on all orders cancelled with RENZA PRODUCTS LIMITED. This could increase up to 30% depending on the status of the order. 

Customers can return their order for a refund provided that you do so within 14 days of receipt. The returned items must also be in their original condition and packaging. A carriage and restocking charge of up to 20% of the value of the items will be deducted from the credit for the returned goods.

All international orders incur higher shipping costs and customs charges on arrival. These charges will vary depending on your destination country. EU customers will need an EORI number for the importation of goods to their country. 

Yes, as long as you’re a business ie. sole trader or registered company we can supply you. We do not supply goods to individuals for personal use. 

You can change your order prior to packing and shipment procedures. If you wish to change anything with your order, you must notify us immediately, providing your order has not already been packaged and prepared for delivery. 

Firstly, you must thoroughly inspect the contents of all packages. If any items are missing, you must notify us within 48 hours of receipt to obtain credit, refund or replacement. 

If your package is visibly damaged on arrival, you must mark ‘box damaged’ on the courier’s delivery record before thoroughly inspecting the contents yourself. Item damages must be notified to Renza Wholesale within 24 hours of receipt in order to obtain a credit, refund or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.

This never happens but in case it does, we would work closely with you and the courier to locate your parcel. In the event of a lost parcel, we would refund the cost of goods and claim the amount from the courier. 

Yes, we have a No Minimum Order policy, meaning you can order as little as one product if you wish. However please be advised that all non branded sunglasses come as packs of 12 and customers must purchase accordingly. 

Extra FAQ

Yes you can order items that are no longer stocked. You would sign an agreement to put down a 20% deposit of the order total. We then order the items in and you then pay the remaining balance on arrival of goods. This must then be paid within 14 days.

Visitors must register as a trade customer to view our prices. You can do this by creating an account and filling in all necessary information.

We accept several payment methods including BACS (direct bank transfer), debit or credit card and PayPal. We accept all major cards ie.Visa, Mastercard and American Express. 

As well as operating online, we also have a physical location customers can visit. However since the pandemic, we have restricted visits unless there are special circumstances involved.

It means exactly what it says on the tin. Customers don’t have to order a minimum amount of stock eg. 100 units/ £1000 worth of goods. Usually, wholesale companies use this as standard practise. We operate differently by giving businesses of all sizes the opportunity to purchase as much stock as they want.